Frequently Asked Questions
Everything you need to know about LotSignals. Can't find what you're looking for? Contact us
Getting Started
How long does setup take?
Zero setup required. Sign up, select your dealership, and start using the dashboard immediately. Most dealers are fully operational in under 10 minutes.
Do I need technical expertise?
No. LotSignals is designed for dealers, not data scientists. If you can use AutoTrader, you can use LotSignals. No installation, no IT support needed.
Is there a free trial?
Yes! All plans include a 14-day free trial with full access to features. No credit card required to start.
Data & Accuracy
How fresh is the data?
LotSignals ingests data nightly at 02:15, ensuring you start each day with yesterday's market reality. Dashboards load in under 2.5 seconds using our hybrid architecture.
What data sources do you integrate?
We currently support AutoWeb, Cargurus, and internal dealer feeds. We're adding Motors.co.uk, AutoTrader, and eBay Motors in Q3 2025.
How accurate are the valuations?
LotSignals uses linear regression models based on actual market transactions (comparables). We show confidence levels based on sample size-typically 25+ comps for high-confidence valuations.
Is my data secure?
Absolutely. We use enterprise-grade PostgreSQL with encrypted connections, optional BasicAuth, and regular security audits. Your data is never shared with competitors.
Features
How do you identify my competitors?
Our rivalry scoring algorithm analyzes three factors: (1) inventory overlap (shared make/model segments), (2) geographic proximity, and (3) listing recency. This reveals actual competitive threats, not just high-volume dealers.
What is transfer tracking?
We detect vehicle movements between dealers using VIN/VRM sequences across listing history. This reveals sourcing channels, dealer relationships, and helps you avoid problem stock.
How does the Buy List work?
Our Buy List scans thousands of listings to identify vehicles priced 10%+ below our valuation models. Each opportunity includes gross margin, confidence level, and comparable transactions.
Can I track multiple locations?
Yes. Enterprise plans include multi-location rollup dashboards with dealer group reporting.
Pricing & Billing
What are your pricing plans?
Starter: £299/month (50-150 vehicles). Professional: £599/month (150-300 vehicles). Enterprise: Custom pricing (300+ vehicles, multi-location).
Can I cancel anytime?
Absolutely. Cancel anytime with no penalties. We also offer a 30-day money-back guarantee if you're not satisfied.
Do you offer annual billing?
Yes! Annual billing saves you 15% (equivalent to 2 months free). Contact sales for annual pricing.
What's your refund policy?
We offer a 30-day money-back guarantee. If LotSignals doesn't deliver ROI in your first month, we'll refund your subscription-no questions asked.
Support
What support do you provide?
Starter plan: Email support (24-48hr response). Professional: Priority support (12hr response). Enterprise: Dedicated account manager and quarterly business reviews.
Do you offer training?
Yes. All plans include onboarding training. Professional and Enterprise plans include quarterly best practice sessions.
What if I find a mistake?
Contact support immediately. We audit data integrity nightly and correct errors within 24 hours. Our idempotent processing prevents duplicate records.
Technical
Can I export data?
CSV exports are planned for Q4 2025. Currently, you can view/print all data directly in the dashboard.
Do you have an API?
API access is available on Enterprise plans. Contact sales for API documentation.
What browsers do you support?
LotSignals works on all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions).
Still have questions?
Request a demo and we'll walk you through exactly how LotSignals works.
Request a Demo